FAQs

What is Sipnovo?


Sipnovo is your go-to destination for premium, portable coffee machines, glass filter teapots, and high-quality coffee. We’re all about making your daily brew effortless, stylish, and satisfying—wherever you are.

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Is Sipnovo.com a secure website?


Absolutely. Sipnovo.com is SSL-encrypted and meets industry standards for data protection. Your personal and payment information is fully secure.

What payment methods do you accept?


We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience

Is it safe to use my credit card on your site?


Yes. We use industry-leading encryption technology to protect your transactions and never store your full card details.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How long will my order take to arrive?


Orders typically ship within 1-3 business days. U.S. delivery usually takes 3-7 business days depending on your location. International shipping times vary.

What’s your return policy?

We have a 30-day return policy for our products. However, please note that due to the nature of food items, we cannot accept returns on perishable goods, including coffee. If you receive a defective or damaged item, please contact us immediately for assistance

How do I initiate a return or exchange?


Just email us at info@sipnovo.com with your order number and reason for return. We'll guide you through the process.

Still Have Questions?


If you didn’t find what you were looking for, feel free to contact us at info@sipnovo.com or use our contact form. We’re here to help!